Business Process Solutions

We have expertise in the area of Business Process documentation and re-engineering. We provide training to organizations for process implementation. We also support organizations for

  • ISO 9000 certification
  • Business process audit
  • Process implementation gap analysis
  • Risk identification and mitigation

For process documentation we adopt the SIPOC (Supplier, Input, process, output and customer approach) so that all stake holders are given sufficient considerations. The documented processes are signed off by the CXOs of the company and training is conducted for the relevant process participants.

The process documentation and re- engineering is taken up as turnkey projects and it is ensured that documented processes are handed over to the organisation after taking sign off from relevant stake holders. Minimizing the “Cycle time” is given very high consideration and all cares are taken to build fool proofing measures while as part of process documentation.

Designing for Six Sigma is our motto while documenting the business processes. We provide services in the areas of

HR processes

  • HR Policy manual designing
  • Recruitment Process – Interviewing and Psychometric testing
  • Job description writing
  • Competency mapping
  • Training need analysis
  • Training calender generation and implementation
  • Employee on boarding and Induction
  • Performance Management process
  • KRA setting and Performance evaluation
  • Organisation culture building

Customer Service Process

  • Customer Query handling process
  • Complaint resolution process
  • Front office customer management
  • Telephonic query response management

 

 



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